Terms of service

Terms of Service

These Terms of Service govern the use of the website www.alveraplant.com (the “Site”) and the purchase of products from it. By using the Site and placing an order, you agree to these terms.

1. Merchant

The Site is operated by Alvera (“we”, “us”). Contact details: info@alveraplant.com, address: Kapitanovtsi 3768, Vidin Province, Bulgaria. The full merchant details are provided in the “Legal information” section.

2. Products

We offer live plants, fruit trees, roses, and related products. Since these are live plants, the images are illustrative — the actual size, shape, and flowering may vary depending on the season and the natural characteristics of each plant.

3. Orders and formation of the contract

The contract of sale is deemed concluded at the moment you receive an order confirmation by email. We reserve the right to refuse or cancel an order in the event of an obvious error in price or availability, when stock is exhausted, or where abuse is suspected.

4. Prices and payment

All prices are in euros (€), VAT included, unless stated otherwise. The shipping cost is calculated at checkout. We accept the payment methods available on the Site.

5. Delivery

The terms and timeframes for delivery are described in our Shipping Policy.

6. Right of withdrawal and returns

The terms for returns, the 14-day right of withdrawal for EU consumers, and refunds are described in our Return & Refund Policy.

7. Guarantee for live plants

We offer a “Health & Bloom™” Guarantee under the terms described in the Return Policy. The guarantee is valid provided the planting and care instructions provided are followed.

8. Customer obligations

You undertake to provide accurate information when ordering and not to use the Site for unlawful purposes or in any way that could harm it.

9. Intellectual property

All content on the Site — text, images, logo, and design — is protected and may not be used without our written consent.

10. Liability

We take care to ensure that products arrive healthy and on time. We are not liable for delays or damage caused by factors beyond our control (e.g. courier services, weather conditions, improper care after delivery).

11. Dispute resolution

In the event of a dispute, you can contact us at info@alveraplant.com. EU consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

12. Changes

We reserve the right to update these Terms of Service at any time. The current version is always published on this page.

13. Contact

For questions regarding these terms: info@alveraplant.com.