Refund policy

Return & Refund Policy

You have 30 days after receiving your parcel to request a return. To be eligible for a return, the item must be in the same condition in which you received it — unused, in its original packaging, and with proof of purchase.

To start a return, write to us at info@alveraplant.com. Once approved, you will receive instructions on where and how to send your parcel. Return address:
Alvera, Kapitanovtsi 3768, Vidin Province, Bulgaria

Items sent back without a previously requested and approved return will not be accepted.

Live plants — “Health & Bloom™” Guarantee

All of our plants are shipped healthy and carefully packed. If a plant arrives damaged or does not survive 30 days after delivery under normal care, we will replace it free of charge. Please take a photo and send it to us at info@alveraplant.com together with your order number.

Damage and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or you received the wrong product, so that we can put things right.

Right of withdrawal in the EU (14 days)

If you are a consumer in the European Union, you have the right to withdraw from your order within 14 days of receiving it, without giving any reason. The item must be unused, in its original packaging, and with proof of purchase. Certain live or perishable goods may be excluded once the packaging has been opened or the plant has already been planted.

Refunds

Once we have received and inspected the returned item, we will let you know whether the refund has been approved. If approved, the amount will be refunded to your original payment method within 14 days. Please note that your bank or card provider may need additional time to process it.

Non-returnable items

Gift cards and discounted items (except in the case of a defect) are not eligible for return. If you have questions about a specific item, write to us at info@alveraplant.com.