Frequently asked questions
Where do you deliver?
We deliver anywhere within the European Union. Our main markets are Romania and Bulgaria, where we deliver within 2 to 4 working days.
How do you ship trees and plants?
Every one of our plants begins its life under expert care in our nursery — from the ideal amount of sunlight and water to the perfect growing medium, nutrient-rich soil and fertilisers. When you place an order, our plant-health team carefully selects each specimen, making sure it's in excellent condition and ready to ship.
Each plant then passes an additional quality check and is placed carefully into a recyclable cardboard box so it can't shift during transit. Our operations team is constantly testing the best packing methods to protect plants from heat, cold, moisture and other factors, so we can guarantee your plants arrive healthy.
As soon as your order is packed, it's loaded onto a truck and sent your way — and your plants will arrive happy and healthy on your doorstep in just a few days.
What are your delivery rates?
For smaller orders we charge a flat delivery fee of €5, while delivery is completely free on all orders over €80.
We also regularly run free-shipping promotions on orders of any value — subscribe to our newsletter at the bottom of this page so you never miss out!
How can I track my delivery?
You'll receive email notifications when your order ships, when it's out for delivery and when it's been delivered (you'll also get SMS updates if you've opted in). You can always check the latest tracking information in your email or in your account on our website.
When can I expect my order?
Our goal is for every order to reach your door within a few days — though exact delivery times can vary depending on the season and other factors, such as the weather. Most orders arrive within 5 days, unless stated otherwise at the time of purchase. Check your email for the most up-to-date tracking information — you'll receive email notifications when your order ships, when it's out for delivery and once it's been delivered.
Can I schedule my delivery for a specific time?
Yes! You can choose a delivery date within a set window in the future — perfect for planning around the weather, travel, upcoming projects or special occasions.